Shipping policy

Shipping Policy

Last updated: November 9, 2026

Where we ship

At launch we ship physical products to addresses in the United States only. If your address is outside the US, checkout will not complete for shippable items.

Digital products

No shipping. After payment, you get access by email and/or download link right away (or within a few minutes). Check spam/junk if nothing arrives. Still missing it? Email promptsharks@protonmail.com with your order number.

Physical products (Shopify Collective)

Physical items are shipped by US partner brands through Shopify Collective — not from a Promptsharks-owned warehouse. The partner packs and ships to the address on your order. Tracking updates sync back to your Promptsharks order so you get branded notifications.

Rates and transit times: Shown at checkout for each partner. They vary by brand, weight, and destination. We do not invent “ships tomorrow” claims; what you see at checkout is what applies.

Items may arrive separately: If your cart includes products from more than one partner (or a mix of digital and physical), expect separate packages and separate tracking numbers. Digital items still deliver by email/download; physical packages follow each partner’s timeline.

Processing: Partners typically process orders on business days. Weekends and holidays can add delay. Exact processing windows are set by each partner.

Address accuracy: Double-check your shipping address at checkout. We and our partners are not responsible for packages lost or delayed because of an incorrect address you entered. If a package is returned to the partner as undeliverable, contact us — options depend on the partner’s policy and shipping costs already incurred.

No in-store pickup: We do not offer local pickup.

Lost or damaged packages

If tracking stops moving for an unusual time, or the package arrives damaged, email promptsharks@protonmail.com with your order number and photos if relevant. We work with the Collective partner and carrier to resolve eligible cases.