Refund policy

Refund & Returns Policy

Last updated: November 9, 2026

We want buying from Promptsharks to feel straightforward. This policy covers digital products we fulfill ourselves and physical products fulfilled by partner brands through Shopify Collective.

Digital products (prompt packs, templates, downloads)

Digital products are delivered by email and/or as an immediate download after checkout. Because they can be copied, we handle refunds carefully and fairly.

You can request a refund within 14 days of purchase when:

The file is broken, corrupted, or will not open, and we cannot send a working replacement within a reasonable time; or
The product is materially not as described on the product page (missing listed contents, wrong format, or a clear mismatch with the listing).

How to request: Email promptsharks@protonmail.com with your order number, the product name, and a short note about what went wrong. Attach a screenshot if it helps. We reply within 2 business days.

If approved: We refund to your original payment method. Refunds appear according to your bank or card issuer’s timeline.

What we do not refund for digital products:

Change of mind after a successful download when the product matches the listing
Issues caused by your own software, device, or account setup when a working file was delivered
Sharing, reselling, or redistributing the files

Free digital products (price $0) are not refundable.

Physical products (Shopify Collective partners)

Many desk accessories and tech items on Promptsharks are fulfilled by US partner brands through Shopify Collective. The partner holds stock and ships the item to you. Tracking syncs to your Promptsharks order.

Return window: 30 days from the delivery date, unless a specific product page states a different partner window. Check the product page before you buy.

Eligible returns: Unused items in original packaging, with all included accessories, in resellable condition. Defective or damaged-on-arrival items are eligible even if opened — tell us as soon as you notice.

How to start a return:

Email promptsharks@protonmail.com with your order number and reason, or use the return link in your order confirmation / shipping notification when available.
We coordinate with the Collective partner. Partners typically issue a return label for eligible returns.
Ship the item back using the label and instructions you receive. Keep the tracking number.

Return shipping: For defective, damaged, or wrong items, return shipping is covered and is not deducted from your refund. For change-of-mind returns of eligible unused items, return shipping may be deducted from your refund.

Refunds for physical items: Once the partner receives and accepts the return, your refund is processed to the original payment method (minus any applicable return-shipping deduction noted above). Timing depends on the partner’s inspection and your payment provider.

Non-returnable physical items (unless defective):

Items returned after the 30-day window
Used, damaged by the buyer, or missing parts/packaging
Personalized or made-to-order items if any are listed later

Cancellations

Digital: If you cancel before the download/email is sent, we can refund in full. After delivery, the digital refund rules above apply.
Physical: If the partner has not yet shipped, email us quickly and we will try to cancel. Once shipped, use the return process.