Contact

Contact

Questions about an order, our gear, a return, or the Promptsharks Shop? Email us.

For live product updates and build notes, follow @Promptsharks on X.

Browse the Promptsharks Shop for chargers, hubs, device skins, and cases.

Please include your order number (and product name) for anything about a purchase. That speeds things up.

FAQ

Do you hold inventory in your own warehouse?
No. Digital products are delivered by email/download from the store. Physical products ship from US partner brands through Shopify Collective. We curate and support; partners fulfill.

Why might my items arrive in separate packages?
If you ordered from more than one partner brand — or mixed digital and physical — each partner ships on its own timeline. Digital access still arrives by email/download right after purchase.

How do returns work for physical products?
See our Refund & Returns policy. In short: eligible returns within 30 days of delivery. Email us with your order number; we coordinate with the Collective partner for a return label. Defective or wrong items: return shipping is covered. Change-of-mind returns of unused eligible items: return shipping may be deducted from the refund.

Can I get a refund on a digital product?
If a file is broken or not as described, request a refund within 14 days. Approved refunds go to your original payment method. Change of mind after a successful download of a product that matches the listing is not refundable. Details are in the Refund & Returns policy.

What does the Promptsharks Shop offer?
We offer chargers, hubs, device skins, and cases. Checkout and store policies are handled here.

What payment methods do you accept?
Checkout runs on Shopify Payments. You’ll see the card brands and wallets (such as Shop Pay, Apple Pay, or Google Pay) that are enabled at checkout — we only show methods we actually accept.

How fast do you answer support email?
Within 2 business days. Order issues get priority when you include the order number.